Where your orders go, and who carries them
Every route is a choice between speed, cost and how much customs risk you are willing to hold. This page explains how that choice gets made on your behalf — and what we will not promise.
Coverage at a glance
The four figures this page should be able to state
Figures pending — labels are final, values are placeholders.
What every shipment gets
The parts of delivery you should not have to chase
These apply to every route, whichever carrier ends up on the label.
End-to-end tracking
One tracking reference that survives the handover between the export carrier and the local one, so the trail does not go dark mid-route.
Duties and taxes, decided up front
Whether duty is prepaid or collected from the buyer is settled before you launch, because it changes both your margin and your refund rate.
Declared value and cover
Shipments are declared honestly and can be covered against loss. We will not under-declare to reduce your duty bill.
A local return address
Returns go to an address in the buyer’s market rather than back across the world, then come to us consolidated.
Exceptions worked by a person
Customs queries, refused deliveries and address failures are handled by someone on your account, not left to sit in a carrier portal.
How transit time is measured
We count from the moment a parcel is handed to the carrier, not from the moment the order is placed, and we state pick-and-pack time separately. Anyone quoting one combined number is hiding which half slipped when a delivery runs late. Transit is also counted in working days in the destination market, because a customs desk does not clear parcels on a public holiday. When you compare us with another provider, check which of those three things their number includes.
What we do not promise
We do not promise a delivery date, because the last two steps — customs inspection and the local courier — are not ours to control. What we do promise is the part that is: when your parcel leaves, which carrier has it, and a straight answer while it is in transit. We also will not quote a headline transit time achievable only on the easiest lane and then apply it to every market you sell into.
Carrier selection
Why the same product ships two different ways
There is no single best carrier, only a best carrier for this product, into this country, at this service level. Providers who route everything one way are optimising their own operation, not your delivery rate.
- Category first: batteries, liquids, cosmetics and textiles are not all accepted on the same service.
- Destination second: clearance behaviour and the quality of the last-mile courier vary by country.
- Service tier third: you choose the speed band, and we quote the cost against it.
- Performance is reviewed per lane, and a carrier that degrades on a route is replaced on that route.
- The carrier and route for each shipment are visible to you, not held back as our trade secret.
Carriers by region
Who actually carries your parcels
Carrier 88
Placeholder 88 — replace with the carrier and the services we actually use on this lane.
Carrier 88
Placeholder 88 — replace with the carrier and the services we actually use on this lane.
Coverage and customs
The four questions that decide whether a market is worth opening.
Tell us the countries and the product category and we will answer per market rather than in general — because a category that ships easily to one country can be restricted in its neighbour. Where a market is a poor fit, we would rather say so than take the order and let it fail at customs.
Prepaid duty costs more per order but removes the surprise invoice that causes refused deliveries and chargebacks. Buyer-paid duty is cheaper on paper and shifts that risk onto your customer service. We will lay out the effect of both on your specific markets, but the choice is yours and it is written into your agreement rather than assumed.
We work the query with the broker and tell you what is being asked for. Most holds are a documentation or classification question, which is why paperwork is prepared at the sourcing stage rather than improvised at the border. If goods are genuinely non-compliant, the honest answer is that they will not clear, and we will say that instead of resubmitting the same declaration.
Buyers return to an address in their own market, which is what keeps return costs survivable. From there items are inspected and then restocked, repaired or written off on your instruction. Sending every return individually back across the world is not a returns policy, it is a way to lose money on each one.
Get told when a route or a customs rule changes
Occasional notes when a lane slows down, a category becomes restricted or a duty threshold moves. No campaigns, no product news.